Frequently Asked Questions
Got a question? You might find some answers here.
Yes, and you need to ensure that it is up to date the most recent laws set by the OAIC. Companies must have processes to deal with privacy complaints, making sure they are accountable for information disclosed and establishing security measures to prevent information breaches – amongst other responsibilities. Failure to do so can put your business in heavy legal and financial risk of prosecution and a severe penalty regime. Don’t take the risk. Let your visitors know you’re as serious about their privacy as they are.
Can't I just copy and paste from another website?
No – even if the website appears similar, there may be services active behind the scenes that you are unaware of, and you could be taking a risk with an outdated policy. Remember, you are disclosing the types of data you are collecting and what it is used for under the current laws. If you’re an Australian-run website, be protected by the Australian law, not the law of the interwebs.
What do your policies cover?
I don’t see a service that I need, how can I request it to be added to the list?
On the off chance that you can’t see a particular service that you need, click here to request one. The usual turnaround is approximately 36-48 hours.
What happens if there are updates or amendments to the privacy law?
What happens if I make changes to my site? Do I need another policy?