Frequently Asked Questions

Got a question? You might find some answers here.

Does my website need a privacy policy?

Yes, and you need to ensure that it is up to date the most recent laws set by the OAIC. Companies must have processes to deal with privacy complaints, making sure they are accountable for information disclosed and establishing security measures to prevent information breaches – amongst other responsibilities. Failure to do so can put your business in heavy legal and financial risk of prosecution and a severe penalty regime. Don’t take the risk. Let your visitors know you’re as serious about their privacy as they are.

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Can't I just copy and paste from another website?

No – even if the website appears similar, there may be services active behind the scenes that you are unaware of, and you could be taking a risk with an outdated policy. Remember, you are disclosing the types of data you are collecting and what it is used for under the current laws. If you’re an Australian-run website, be protected by the Australian law, not the law of the interwebs.

What do your policies cover?

In short, Australian websites. Our policies are created to comply with the framework set out in in section 1.4 of Australian Privacy Principle 1 – open and transparent management of personal information as well as promoting the availability and ease of access to your website privacy policy as per clauses 1.5 and 1.6.


I don’t see a service that I need, how can I request it to be added to the list?

On the off chance that you can’t see a particular service that you need, click here to request one. The usual turnaround is approximately 36-48 hours.

What happens if there are updates or amendments to the privacy law?

My Privacy Policy keeps a close eye on changes to the privacy laws. In the instance that the OAIC changes these laws, we will make updates from our end and send out a newsletter advising that an update is available. If there is an update, we’ll let you know and you can regenerate another policy free of charge. As the new amendment just came into effect in March that took 2 years to roll out, we don’t expect any changes in the near future.

What happens if I make changes to my site? Do I need another policy?

This depends on the types of changes you make to your site. Basic content changes do not require you to update to your policy. However, if you changed the way that you as a business collect, store and disclose the personal information of your visitors, then you need to update your privacy policy and alert your visitors of you new procedures.

I'm not sure how to put the privacy policy on my site. Can you help?

For a small fee, we can input the policy onto your site, and make sure that the necessary links to the policy are there, as well as match the typography and styling of the site. For more information, or to to use this service, please contact us here. Please be aware that we will need temporary FTP and/or administrator rights to your site to allow us to set up the relevant menus and insert the privacy policy.

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